Introduction
AirshipMart is a modern logistics company that provides efficient air and sea freight services, specializing in door-to-door delivery. Founded in 2024 and based in the UK, it serves as a reliable shipping partner for both individuals and businesses. The company focuses on connecting major markets such as the USA, UK, and Nigeria, offering hassle-free international shipping solutions. With user-friendly features like online shipment tracking and easy pickup requests, AirshipMart aims to simplify the global shipping process and ensure a smooth customer experience.
The Challenge
Despite a growing customer base, Airship Mart faced several critical pain points:– Outdated Website: The website was visually outdated and lacked responsiveness, hurting user engagement.– Manual Order Tracking: The logistics team manually tracked shipments, resulting in delays and operational inefficiencies.– No Automated Address Allocation: International users had to wait for manual verification and address assignment, impacting customer satisfaction and scalability.The client required a scalable, automated solution that improved both customer experience and internal efficiency.
The Solution
Desol Int provided a full-scale digital transformation for Airship Mart, focused on three key deliverables:
1.Modern Website Redesign
We reimagined the website using modern UI/UX principles:– Clean, responsive design– Streamlined navigation– Improved mobile performance– Trust-building visual elementsThis resulted in an intuitive interface aligned with today’s user expectations.
2.Custom Order Tracking System
To eliminate manual tracking, we developed and integrated a custom tracking system:– Tracks each shipment in real time– Creates a full log of user order history– Sends automated status updatesThis streamlined operations and provided transparency for both staff and users.
3.Automated Address Request System
We built a smart, country-specific workflow using Gravity Forms and custom APIs:– Non-UK users submit a request form– User is automatically verified– Verified users receive a dynamic email with:– A valid UK, US, Nigeria, or Ghana shipping address– Personalized shipping credentialsThis replaced manual address distribution with a fast, reliable, and automated system.
Implementation Details
– Platform: WordPress CMS– Form Integration: Gravity Forms with conditional logic– Custom Development: API integration to handle tracking and dynamic form processing– Automation: Email automation for verified users with real-time data handling
The Outcome
The redesigned platform delivered clear and measurable benefits:– Modernized Digital Experience: The new website improved user trust and engagement.– 100% Automated Tracking: Order tracking became instant and accurate, reducing errors and delays.– Seamless Address Allocation: Users received verified addresses automatically, improving response time and operational efficiency.– Increased Website Traffic & Orders: Enhanced user experience contributed to increased site visits and conversions.
Conclusion
By combining modern design, smart automation, and custom development, Desol Int helped Airship Mart evolve into a scalable, efficient logistics platform. The transformation addressed real pain points and delivered long-term value—positioning the business for global growth.Need a similar digital upgrade for your shipping, logistics, or eCommerce business? Let’s talk.